Shipping & Returns

We want you to be completely satisfied with your Cine Jewelry purchase. Learn about our shipping policies and hassle-free returns.

Shipping Information

Standard Shipping

  • •5-7 business days
  • •$10 (FREE on orders over $50)
  • •Tracking provided

Express Shipping

  • •2-3 business days
  • •$25
  • •Tracking provided

Shipping Details

  • •Orders are processed within 1-2 business days
  • •We ship via USPS, UPS, or FedEx
  • •All orders include tracking information
  • •International shipping available (contact us for rates)
  • •All packages are insured

Returns & Exchanges

30-Day Return Policy

We want you to love your Cine Jewelry. If you're not completely satisfied, you can return your purchase within 30 days of delivery for a full refund or exchange.

Return Conditions

  • •Items must be unworn and in original condition
  • •Original packaging and tags must be included
  • •Return shipping is free for defective items
  • •Return shipping is paid by customer for non-defective items
  • •Refunds are processed within 5-7 business days

How to Return

  1. 1.Contact us at [email protected] with your order number
  2. 2.We'll provide you with a return shipping label
  3. 3.Ship your item back in original packaging
  4. 4.We'll inspect and process your return
  5. 5.Refund or exchange will be processed

Exchanges

If you'd like to exchange your item for a different size, style, or product, we're happy to help! Simply contact us and we'll arrange an exchange at no additional cost (excluding shipping).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll send you a replacement at no cost and provide a prepaid return shipping label.

We stand behind the quality of our products and want to make sure you're completely satisfied with your purchase.

Frequently Asked Questions

Can I track my order?

Yes! You'll receive a tracking number via email as soon as your order ships. You can use this number to track your package on the carrier's website.

Do you ship internationally?

We currently ship to select countries. For international shipping inquiries, please contact us at [email protected].

What if my package is lost?

All packages are insured. If your package is lost in transit, please contact us and we'll file a claim and send you a replacement.

Can I return an item after 30 days?

Our standard return window is 30 days. For items outside this window, please contact us to discuss your situation.

Still Have Questions?

Our customer support team is here to help. Don't hesitate to reach out!

Contact Support